The Challenge: Bridging the Skills Gap for Transformation
A leading UAE bank was executing a large-scale digital transformation across its Retail and Corporate Banking divisions. To achieve its transformation objectives, the client faced a critical challenge: rapidly identifying and onboarding specialized technical expertise that was not readily available internally.
The bank needed to quickly ramp up capabilities across infrastructure support and complex core banking technologies to keep the transformation on track.
The Solution: Targeted and Rapid Talent Augmentation
Sphere IT assumed full responsibility for identifying talent gaps and augmenting the client’s teams with highly targeted skill sets. The strategy focused on accelerating delivery timelines by rapidly onboarding resources with the exact technical expertise required for immediate needs.
Resource Onboarding Highlights
- Core Transformation Skills
Successfully onboarded 21 resources with diverse skills and experience within 3 months, supporting transformation initiatives across Retail and Corporate Banking in the UAE. - Niche Skill Sets
Onboarded 18 specialized resources within 3 months to strengthen Technology Services Management and Treasury functions with critical niche expertise.
Technology & Expertise Provided
The specialized support teams were instrumental in operating and maintaining complex enterprise technology platforms, including:
- CALYPSO
Calypso Senior Support Analyst, Calypso Support Analyst, SME Functional roles - SHAREPOINT & CRM
SharePoint Support Analyst, MS Dynamics CRM Support - BPM (Business Process Management)
BPM Support Analyst - FLUTTER
Flutter Support Analyst - Core Banking & Switching Systems
FIS Quantum & Ambit Focus, Vision Plus, IST Switch (Techno-Functional resources) - UNIX & Infrastructure
UNIX, Storage & Backup Administrator
The Impact: Optimized Infrastructure and Accelerated Projects
Through targeted talent augmentation, Sphere IT enabled the bank to achieve critical Infrastructure Transformation Objectives, forming the backbone of its broader digital strategy:
- Enhanced Active Directory services
- Improved UNIX backup and storage capabilities
- Desktop and application virtualization
- Standardized and optimized end-user environments
- Strengthened enterprise-wide network support
By successfully bridging the skills gap, Sphere IT empowered the bank to accelerate complex transformation initiatives, strengthen its technology foundation, and enhance customer touchpoints through a more robust and specialized infrastructure.