The Challenge: Bridging the Skills Gap for Transformation
A leading UAE bank was executing a major digital transformation across its Retail and Corporate Banking divisions. To successfully accomplish the transformation objectives, the client faced a critical challenge: the need to quickly find and onboard specialized technical expertise that was not readily available internally. The bank needed to rapidly ramp up its capabilities in areas like infrastructure support and complex core banking technologies.
The Solution: Targeted and Rapid Talent Augmentation
Sphere IT took the primary responsibility for identifying the necessary talent gaps and supplementing the client’s team with customized skill sets. Our strategy focused on accelerating the project timeline by rapidly onboarding resources with the exact technical skills required for immediate needs:
· Core Transformation Skills: We successfully onboarded 21 resources with varied skills and experience in just 3 months to accomplish the transformation objectives in both Retail and Corporate Banking in the UAE.
· Niche Skill Sets: To meet the immediate requirement to ramp up the capabilities of Technology Services Management and Treasury functions, we onboarded 18 resources with niche skillsets and experience in 3 months.
Technology & Expertise Provided
The specialized support teams provided were crucial for running and maintaining complex technology platforms, including:
· CALYPSO: Calypso Sr. Support Analyst, Calypso Support Analyst, and SME Functional roles.
· SHAREPOINT: SharePoint Support Analyst and MS Dynamics CRM support.
· BPM (Business Process Management): BPM Support Analyst.
· FLUTTER: Flutter Support Analyst.
· FIS Quantum & Ambit Focus, VISION PLUS, and IST SWITCH: Techno Functional resources.
· UNIX: UNIX, Storage & Backup Administrator.
The Impact: Optimized Infrastructure and Accelerated Projects
By providing this targeted expertise, Sphere IT enabled the client to achieve critical Infrastructure Transformation Objectives, which were foundational to the overall digital strategy:
· Enhance Active Directory Services.
· Improve the UNIX backup and storage.
· Desktop and Application Virtualization.
· Standardize and optimize end-user environment.
· Enhance enterprise-wide network support.
Sphere IT successfully bridged the talent gap, empowering the bank to accelerate its complex technical objectives and enhance consumer touchpoints through a more robust and specialized technology infrastructure.